Company Policies

TERMS OF SALES & WARRANTY

 

· As-is/no warranty on body parts

· Standard 90-day replacement-only warranty on all mechanical parts

· We reserve the right to require any documentation pursuant to verification or authentication of payment.

· Any consumable item(s) such as fluids, filters, spark plugs, gaskets, seals, timing chains, belts, etc. should be replaced before installing any engine. Engines are guaranteed to not have a cracked block, cracked head, or bad crankshaft. Parts internal to the engine are warrantied. Parts external to the cylinder block and the cylinder head(s) are not warrantied. If present, these items are left on the engine for the installer’s convenience only. Overheating of engine voids all warranties.

· For transmissions, low fluid level, failure to install a new filter, new seals and gaskets, broken front pump, any external issues, or improper installation voids all warranties.

· Purchaser is solely responsible for determining the suitability of an item or items purchased for any and all purposes intended.

· Each part get through a rigorous, multiple-step process to ensure quality, the very nature of used parts contains an inherent risk; the buyer understands that s/he assumes this risk. Seller undertakes no responsibility for the quality of goods except as otherwise provided in this contract.

 

SHIPPING

· We ship by FedEx, UPS, and regional freight/LTL carriers.

· Items shipped by freight MUST be shipped to a business with a dock or forklift access; otherwise, liftgate and/or residential delivery fees may apply.

· Most items ship within 24 hours of payment; items paid for on the weekend or holidays ship on the following business day.

· Local pickup options are also available.

 

RETURNS

· If there's a problem with a part or replacement is not wanted, please message or call for better assistance.

· If any returned item is physically damaged, missing components, tampered with, altered, remanufacture, in any way modified, or has been taken apart, the warranty is void. Lone Star Imports reserves the right to be the determiner of the condition of the item when sold and when returned.

· To obtain a return, please email or call us.

· No item is eligible for return after 90 days from the date of purchase, unless an extended warranty has been purchased or granted by us.

· If the return is requested within the 90 days and we have a replacement item in stock, we will exchange the item at no additional cost to the purchaser.

 

Please verify fitment independently prior to purchase. If you have questions or concerns about fitment, please contact us prior to purchase.